Shipping policy
Returns & Refunds Policy
30-Day Satisfaction Guarantee
Not completely satisfied? Return any item within 30 days of delivery for a full product refund. Please note that original shipping fees are non-refundable.
Promotional items may be subject to different return terms—please review specific campaign conditions before purchase.
Third-Party Purchases
For auroragloss products bought through authorized resellers, please contact the original retailer directly for returns or exchanges.
How to Initiate a Return
(Standard orders; Black Friday and limited-time promotions excluded)
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Email amadabrodess251@outlook.com with subject line "Return Request"
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Include your order number and item(s) to be returned
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Receive prepaid return label within 24 hours
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Ship via nearest carrier drop-off point
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Refund processed within 5 business days of warehouse receipt
Damaged or Defective Items
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Submit photo evidence and order details to amadabrodess251@outlook.com
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Subject line: DAMAGED
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Must be reported within 14 days of delivery
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Replacement or full refund at our discretion
Missing Items
Contact amadabrodess251@outlook.com within 30 days:
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Subject line: MISSING ITEM
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Include order number
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Verified claims: immediate reshipment or refund
Shipping Overview
| Feature | Details |
|---|---|
| Carrier | 4PX |
| Free Shipping Threshold | USD 49.90 |
| Estimated Transit | 7–10 business days |
| Tracking | Automated email upon dispatch |
Questions? Reach us at amadabrodess251@outlook.com — we typically respond within 24 hours.